1、单选题：
Productivity is expressed as: （ ）.
选项：
A:output divided by input
B:input divided by output
C:output times input
D:output plus input
E:output minus input
答案: 【output divided by input】

2、单选题：
Which of the following is not a factor that affects productivity? （ ）.
选项：
A:standardizing processes
B:wireless cellular phones
C:design of the workspace
D:use of the Internet
E:computer viruses
答案: 【wireless cellular phones】

3、单选题：
For an organization to grow its market share, it must: （ ）.
选项：
A:broaden its mission statement
B:exceed minimum standards of acceptability for its products or services
C:advertise using multimedia
D:lower prices
E:establish an internet website
答案: 【exceed minimum standards of acceptability for its products or services】

4、单选题：
Which of the following activities is not a direct responsibility of operations management? （ ）.
选项：
A:Developing an operations strategy for the operation
B:Planning & controlling the operations
C:Determining the exact mix of products and services that customers will want
D:Designing the operations products , services & process
答案: 【Determining the exact mix of products and services that customers will want】

5、判断题：
The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions. （ ）
选项：
A:对
B:错
答案: 【对】